Frequently Asked Questions

Orders received before 11am are usually processed and despatched on the same working day, orders received later are sent out the following day. Very occasionally we may not have the correct size or colour in stock - if this happens we will let you know the expected delivery date once your order has been received. If there is a delay in stock arriving of more than 3-4 working days we will always offer you an exchange or full refund.

If you live in the UK you can expect to receive your goods within 1-2 working days, if you live in the EU then your order should arrive within 7 working days. Outside the EU estimated delivery dates vary depending on your location. In all cases please contact us if you require delivery in a fixed time period - for instance if you are ordering a gift. Premium delivery services are available at additional cost to all destinations providing a tracking number and guaranteed delivery time.

At Team Hell we do our best to make sure that your parcel is on your doorstep as soon as it can be, but we cannot accept any responsibility for orders that are delayed due to circumstances beyond our control. In the vast majority of cases orders that have not arrived within a reasonable timescale are being held at your local sorting office after a failed delivery attempt. Please contact your sorting office before e-mailing us about a missing delivery. There is no tracking information available for orders sent out by Free UK or Standard European/International delivery. If you require a tracking number then please select Premium delivery at the checkout.

Additional note relating to orders placed from Italy, Spain and Portugal: We have recently experienced a high failure rate in deliveries sent to Italy, Spain and Portugal. For this reason only Premium European delivery is available to these destinations. This provides a tracking number and is an insured service. 

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Team Hell delivers anywhere in the EU as well as to the US, Canada, Japan, New Zealand and Australia. If you live in a country that is not listed here then please e-mail us and we will be happy to assist you with your order. Please do not place an order through our website if your country is not listed here - your order will automatically be cancelled.

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Within the UK there is no delivery charge for standard delivery by Royal Mail 1st class post.

Within the EU delivery is just £5.00 for orders up to £45.00, £7.50 for orders between £45.00 and £99.99 and £12.50 for orders over £100.00.

If you live outside of the EU delivery will be charged at £10 for orders up to £100.00 and £15.00 for orders over £100.00.

Premium delivery which is insured and tracked is available for £5.00 within the UK and for an additional £3.50 outside the UK.

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Placing an order without a credit or debit card is simple. Just e-mail a list of what you would like to order, including colours and sizes, along with your name, address and email address/telephone number and we will contact you to arrange payment.

We can accept payments by personal cheque, postal order, bank transfer and outside of the UK by paypal using our e-mail address enquiries@teamhelluk.com. All paypal payments need to be made in £ (GBP), payments made in other currencies will not be accepted. Please don't post us cash - we cannot accept any responsibility if it goes missing in the mail.

Please note that payments made by personal cheque will need time to clear before we deliver your goods - this can take up to 7 working days. The payment usually reaches our account 2-3 working days after it leaves yours. 

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By logging into your account you can check the status of your order. All UK orders are sent by first class post or Royal Mail special delivery and will arrive with your normal letter mail. If your order has been despatched then you should expect to receive it within 1-2 working days if you selected Premium delivery or normally in 3-4 working days by free UK delivery. If you have waited longer than this then please contact your local sorting office to ensure that the parcel is not waiting for you there after a failed delivery attempt. If you are unsuccessful in locating your delivery at your sorting office then please e-mail us and we will assist you. Royal Mail requires us to wait 15 working days for 1st class post parcels to be delivered before we can report them as missing or delayed.

Please remember that during busy periods, especially close to Christmas, deliveries will take longer. 

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At Team Hell we aim to get your stuff to you as quickly as possible so if you need to change or cancel an order it is best to contact us straight away by email or phone.

Email: enquiries@teamhelluk.com
Telephone: 01200 447 089

Our usual office hours are Monday-Friday 10am - 6pm and Saturday 10am - 1pm.

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In order to avoid unnecessary delays to your order being sent out it is important that the address you register when setting up a customer account is the billing address for the card that you are paying with. If this is not the case then please contact us so that we can amend the address for you. You can specify an alternative delivery address whilst placing your order but please be advised that in some circumstances we can only deliver to the card billing address. Where your address does not match your card billing address we will need to contact you to carry out additional security checks.

Please note that while instructions to leave packages on your premises will be attached to the parcel it is the decision of the delivery person as to whether they take these instructions into account. We cannot accept any responsibility for packages that are lost as a result of being left at your delivery address, or for any costs incurred as a result of failed deliveries being returned to the depot. 

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We hope that you will be happy with your order. If for any reason you would like to return an item then please ensure your goods are returned to us in the condition you received them with all tags and labels intact. We recommend that you use the packaging that you received the items in if this is still available. You should complete your returns form that you will find in your original package and include it in the parcel. Then post the package back to us at:

Team Hell UK
PO Box 137
Slaidburn
Clitheroe
BB7 0AN

If you have any questions or difficulties then please contact us on 01200 447 089 or email enquiries@TeamHellUK.com. Please remember when calling us that we are a small family business and it isn't always possible for us to answer your call. An answerphone is available if we are not and we will return your call as soon as possible.

We strongly recommend that you read the returns policy section of our terms and conditions before returning an item. This policy can also be found on the reverse of your returns form. 

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In the rare event an item you have received is faulty or the incorrect item is received please return it to us by following the instructions on your returns form. We will meet the cost of first class post to return the item to us and will refund this to your payment card.

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If for any reason you would like to return an item then please ensure your goods are returned to us in the condition you received them with all tags and labels intact. We recommend that you use the packaging that you received the items in if this is still available. You should complete your returns form that you will find in your original package and include it in the parcel. Then post the package back to us at:

Team Hell UK
PO Box 137
Slaidburn
Clitheroe
BB7 0AN

If you have any questions or difficulties then please contact us on 01200 447 089 or email enquiries@TeamHellUK.com. Please remember when calling us that we are a small family business and it isn't always possible for us to answer your call. An answerphone is available if we are not and we will return your call as soon as possible.

We strongly recommend that you read the returns policy section of our terms and conditions before returning an item. This policy can also be found on the reverse of your returns form. 

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If you have forgotten your password then please email us so that we can assist you with accessing your account or follow the on-screen instructions for obtaining a new password.

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If you have any questions or difficulties then please contact us on 01200 447 089 or email enquiries@TeamHellUK.com. Please remember when calling us that we are a small family business and it isn't always possible for us to answer your call. An answerphone is available and we will return your call as soon as possible. Email enquiries are usually answered within a few hours if received during working hours.

Our usual office hours are Monday-Friday 10am - 6pm and Saturday 10am - 1pm. 

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